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My Empire Casino Betting Rules

These betting rules explain the general principles that apply when using My Empire Casino. They are intended to help players understand how bets are placed, accepted, settled and reviewed. You should read these rules together with the applicable terms and conditions, privacy policy and responsible gambling information before using any betting service.

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1. General betting rules

By opening an account or placing a bet with My Empire Casino, you acknowledge that you have read and accepted the rules that apply to the relevant service. Different betting products, games, sports, competitions and markets may have additional rules. Where a specific product rule conflicts with a general rule, the product-specific rule will normally apply to that product.

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These rules are designed for players in Australia and must be read in the context of applicable Australian laws, state and territory requirements, and any other rules that apply to your location. You are responsible for making sure that online gambling is lawful for you before using the site. My Empire Casino may restrict or refuse access where required by law, regulation, security procedures or internal controls.

The information displayed on the site may include event details, selections, markets, prices, game information, betting options and other relevant conditions. You should check this information carefully before confirming a bet. A bet is not necessarily accepted merely because an option is visible or selected. Acceptance occurs only when the bet has been successfully recorded by the system.

  • You must use the site only for lawful and permitted purposes.
  • You must provide information that is accurate, current and complete when creating and maintaining an account.
  • You must not use another person’s account, payment method or identity.
  • You must keep your login details secure and notify the operator if you suspect unauthorised access.
  • You must not interfere with the site, attempt to bypass security controls or use software designed to manipulate betting activity.
  • You must follow any account, payment, identity and responsible gambling checks that apply to your use of the service.

The website may be updated, interrupted or temporarily unavailable for maintenance, technical work, security reasons or other operational matters. If a service interruption affects a bet, transaction or account display, the relevant activity may be reviewed using available system records and the applicable product rules.

2. Account eligibility and placing bets

To use a betting service, you must meet the applicable age and eligibility requirements. In Australia, gambling services are generally restricted to people aged 18 or over, subject to the laws and requirements that apply to the particular service and location. My Empire Casino may ask you to confirm your age, identity, location or other account information before allowing betting activity, during an account review or before processing certain transactions.

Only one personal account should be used unless the applicable terms expressly permit otherwise. Accounts may be reviewed where information appears inconsistent, duplicate accounts are suspected, unusual activity is identified or additional verification is required. An account may be suspended, limited or closed where this is necessary for legal, security, integrity or responsible gambling reasons.

Before submitting a bet, check the selected event, market, outcome, stake, price, potential return and any displayed conditions. You should also check whether the bet is single, multiple, each way, system, live or another available type. The options shown to you may vary according to the product, event, location, account status or time of placement.

Bet confirmation

A bet is generally considered placed when the system confirms that it has been accepted and records it in your account or betting history. A request that remains pending, fails to load or displays an error should not be treated as accepted until confirmation is provided. You should review your account history after placing a bet and keep a record of any relevant confirmation information.

Displayed prices and betting conditions may change before a bet is accepted. If the system offers a changed price or condition, you may be given the opportunity to accept or reject the change. A bet submitted after an event has started, after a market has closed or after a material change may be rejected, cancelled or referred for review in accordance with the applicable rules.

Bet limits and availability

Minimum and maximum stakes, market limits, account limits and product restrictions may apply. Any relevant limit or condition should be checked before confirming a bet. The operator may apply or change limits in accordance with applicable terms, law, risk controls and responsible gambling procedures. The availability of a particular event, game, market or bet type is not guaranteed.

You are responsible for checking that your account has sufficient available funds and that the correct account, stake and selection have been used. If you notice an incorrect instruction, duplicate request or unexpected account entry, stop using the affected service and arrange for the matter to be reviewed through the available support channels.

3. Odds, events and settlement

Prices or odds are provided for information and betting purposes and may change until a bet is accepted. The price attached to an accepted bet will normally be used for settlement unless the applicable product rules state that another process applies. Where a bet is accepted in error, is affected by a technical fault or involves an obvious pricing or market error, the bet may be reviewed and corrected in accordance with the relevant terms.

Events and markets are settled using the official result or other reliable information specified in the applicable rules. This may include an official governing body, competition organiser, venue, data provider or other recognised source. A result may be corrected if the original result is later changed, found to be inaccurate or published in error.

Unless a specific rule says otherwise, the result at the end of the designated event or settlement period is used. Later appeals, disciplinary decisions, retrospective changes, disqualifications or amendments may not affect settlement unless the relevant product rules expressly provide for them. You should read the market rules for information about postponed, abandoned, interrupted or rescheduled events.

Common settlement outcomes

  • A winning bet is settled in accordance with the accepted price, stake and applicable market rules.
  • A losing bet is settled according to the result and conditions of the relevant market.
  • A void or cancelled bet is normally returned or adjusted according to the applicable rules, but related selections in a multiple bet may be treated differently.
  • A dead heat or tied result may be settled using a reduction or split calculation where the relevant rules provide for it.
  • A postponed or abandoned event may remain open until the event is completed, or may be voided if the applicable time or event conditions are not met.
  • A player, team, competitor or market may be treated as a non-runner where the relevant product rules say so.
  • Live betting may be suspended or delayed while information is being updated, and bets may be reviewed if they were accepted after a material event had already occurred.

Different betting types can have different settlement methods. For example, a multiple bet may depend on every selection being successful, while a system or combination bet may contain several separate combinations. Casino or instant games, where available, are governed by their own game rules, paytable information and outcome procedures. Always review the rules shown for the particular product rather than relying only on a general description.

Where a result cannot be determined reliably, or where an event, market or game is affected by a technical or operational issue, My Empire Casino may delay settlement while the matter is investigated. Any correction, adjustment or cancellation will be made using the applicable rules and available records.

4. Errors, cancellations and disputes

Although reasonable care is taken to keep the site accurate and available, mistakes can occur. An error may involve an incorrect price, result, event description, market status, game display, account balance or settlement. If a clear error is identified, the affected activity may be corrected, cancelled or settled using the correct information under the applicable terms.

Bets normally cannot be changed or cancelled after acceptance unless the relevant product rules allow it. A request to cancel a bet does not guarantee that the bet will be cancelled. The status of the event, market or game may change while a request is being considered, so you should not assume that a cancellation has taken effect until it is confirmed in your account.

If you believe a bet has been recorded or settled incorrectly, review the bet details and raise the issue through the available support or account channels as soon as possible. Include the relevant bet reference, date, product and a clear explanation of the concern. Account records, system logs, transaction information and official results may be used when reviewing a dispute.

Reviews may take longer where information must be obtained from an external result source, a payment provider, a game supplier or another party. The outcome of a review will be based on the applicable rules, available evidence and legal requirements. Nothing in these rules removes any rights you may have under applicable Australian consumer or gambling laws.

Account and payment reviews

My Empire Casino may review account activity, deposits, withdrawals, bets and payment information for security, fraud prevention, identity verification, financial crime controls or other lawful purposes. You may be asked to provide information or documents that are reasonably required for a review. Processing may be restricted until the review is complete, where permitted by law.

You should not attempt to create additional accounts, reverse a payment, provide misleading information or use a payment method that does not belong to you in order to avoid a review or account restriction. Such activity may result in further checks, cancellation of affected activity or other action permitted under the applicable terms.

5. Responsible and fair betting

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a personal budget and take regular breaks. You should never chase losses, borrow money to gamble, bet when distressed or allow gambling to interfere with work, study, relationships or everyday responsibilities.

  • Set spending and time limits before you start.
  • Keep track of your deposits, stakes, wins and losses.
  • Avoid betting under the influence of alcohol or other substances.
  • Do not ask someone else to place bets for you or use your account.
  • Use available account controls, breaks, deposit limits or self-exclusion options where appropriate.
  • Seek independent support if gambling is becoming difficult to control.

My Empire Casino may apply responsible gambling measures, including account checks, spending controls, activity limits, temporary restrictions or account closure. These measures may be applied at the player’s request or where activity suggests that additional protection may be appropriate. Any available controls, their operation and their effect should be checked before use.

You should not rely on winnings to pay bills, meet financial commitments or support your household. If gambling causes stress, financial difficulty or conflict with other people, consider taking a break and seeking assistance from an appropriate independent support service. Asking for help early can make it easier to regain control.

These betting rules may be updated from time to time to reflect changes to products, systems, legal requirements, security practices or responsible gambling standards. The current version published on the site will apply to future activity unless a different process is required by law. If you do not understand a rule, do not place a bet until you have reviewed the relevant information and obtained clarification through the available support channels.