Contact Us

The easiest way to contact My Empire Casino is by email. Please send your enquiry to support@myempirecasino-online.top. Use a clear subject line so your message can be directed to the right team. Support can help explain available processes and provide general guidance, but some requests may require additional information or checks before they can be completed.

What to include in your email

To help us understand your request and respond more quickly, include your account email address or username, a short description of the issue, and screenshots if relevant. Do not include your password or unnecessary sensitive information in your message. If your enquiry relates to a particular transaction or account activity, provide the relevant date and basic details where possible.

• Account access, profile details and verification questions
• Deposit and withdrawal enquiries
• Questions about bonus terms or promotional conditions
• Technical problems affecting the website or your account
• Responsible gambling requests, including help with account controls or taking a break

Messages are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the request. Please send one complete enquiry where possible, as duplicate messages may slow down the review. If you are contacting us about responsible gambling, clearly state what support you are requesting so the team can handle it appropriately.