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Privacy Policy
This Privacy Policy explains how My Empire Casino handles personal information when players visit the website, create or use an account, contact support, make transactions or use casino services. It also explains the choices available to players about their information and how to request access, correction or deletion.
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About this Privacy Policy
My Empire Casino respects the privacy of players and aims to handle personal information in a clear, careful and secure way. This policy applies to information collected through the website, account services, customer support interactions and other related online services. It should be read together with the website’s Terms and Conditions and any notices shown when information is collected.
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Personal information means information that identifies a person, or information that can reasonably be linked with a person or their account. The information collected may depend on how a player uses the website, the services requested, the transaction method selected and the checks that must be completed before certain services can be provided.
By using the website, players acknowledge that information may be handled as described in this policy. Where consent is required, it will be requested in an appropriate way. Players may withdraw consent for marketing at any time, although withdrawing consent does not affect processing that is based on another lawful reason or that is needed to provide the requested service.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review the policy occasionally, particularly when continuing to use the account after an update.
Information we handle and why
The information handled by an online casino can come directly from a player, from the use of the website, or from providers that help operate account, payment, security and verification services. We aim to collect information that is reasonably needed for the relevant purpose and to avoid collecting information that is unrelated to the services being used.
Account and contact details
- Name, date of birth, residential details, country of residence and other account registration information.
- Email address, username, account preferences and records of communications with customer support.
- Information about account settings, player activity, responsible gaming choices and requests made through the website.
These details are used to create and maintain an account, provide requested services, communicate important account information, respond to questions and help keep the account secure. They may also be used to confirm that account activity is consistent with the account holder’s instructions.
Verification and compliance information
Players may be asked to provide identity or age verification documents, information about their source of funds or other information needed for account checks. Depending on the circumstances, this may include copies of identity documents, information extracted from those documents and records of verification results. Such information is used to verify identity and eligibility, prevent impersonation, detect fraud, manage financial crime risks and meet legal or operational requirements.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, transaction dates, amounts, payment status and payment method. Full payment details may be handled by payment providers rather than stored directly by the casino. Transaction information is used to process requests, investigate disputes, prevent misuse, maintain accurate account records and meet record-keeping obligations.
Technical, device and usage information
When a player uses the website, technical information may be collected, such as IP address, browser type, device type, operating system, language, time zone, pages visited, access times, referring pages and general interaction information. This information helps the website function, supports security monitoring, assists with troubleshooting and provides information about how the services are used.
Information may also be handled to improve website performance, develop features, assess service quality, identify unusual activity, support responsible operation of the platform and communicate service notices. Where marketing communications are sent, they may be based on a player’s preferences or consent where required.
Cookies, sharing and security
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep an account session working, protect the website, understand website usage and support relevant communications. Some cookies are necessary for core functions, while others help with performance, analysis or preferences.
Players can manage or delete cookies through their browser settings. Blocking or removing certain cookies may affect sign-in, account functions, website preferences or other features. Browser settings differ, so players should check the help information for their chosen browser to understand the available controls.
Service providers and disclosures
Information may be shared where reasonably necessary with providers that help operate the website and services. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, technology, security, analytics, communications or other business functions. They are expected to handle information only for relevant services and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where needed to protect players, the website or other people; investigate suspected fraud, abuse or unlawful activity; enforce applicable terms; process a complaint or dispute; or respond to a valid legal or governmental request. Information is not intended to be disclosed for unrelated purposes.
Keeping information secure
Reasonable administrative, technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring and staff or provider procedures. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Retention and your privacy rights
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account and communication records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. Requests will be considered carefully, and additional information may be needed to confirm the requester’s identity and protect the account.
- Access: request a copy of personal information held about you, together with general information about how it is used.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be retained for legal, security, dispute or operational reasons.
- Marketing consent: withdraw consent to receive marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where available. Service messages about an account, security or important changes may still be sent when necessary.
- Restriction or objection: in some circumstances, ask that certain processing is limited or object to a particular use of information where the relevant requirements apply.
To exercise a privacy right, request access, ask for correction or deletion, or withdraw consent to marketing, email support@myempirecasino-online.top. The request should explain what is being requested and include enough information to help locate the relevant account. For security, we may need to verify the requester before providing information or making changes. We aim to respond within a reasonable time and will explain if a request cannot be completed or is subject to a lawful limitation.
Questions, complaints and policy changes
Players who have a question about this policy or how their information is handled can contact support@myempirecasino-online.top. The same address may be used for privacy requests, including access, correction, deletion and withdrawal of marketing consent.
If a player believes that personal information has been handled incorrectly, they should provide details of the concern so it can be reviewed. We may ask for information about the account, the relevant communication or the issue raised. Complaints are considered fairly, with appropriate steps taken to investigate and respond.
A privacy request or complaint does not automatically close an account or cancel a transaction. Account, payment, verification and security processes may continue where necessary to provide a requested service, protect the platform or meet an applicable obligation. Closing an account also does not necessarily result in immediate deletion of every record, because some information may need to be retained for the reasons explained above.
This policy is intended to give players a practical explanation of how personal information is generally handled by My Empire Casino. If a future version makes a material change to the way information is used, the updated policy or a notice on the website may explain the change and any choices available to players.
