Responsible Gaming

At My Empire Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and keeping gambling within limits that are right for you. This page provides practical information to help players in Australia approach online gambling safely and recognise when extra support may be needed.

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Our approach to responsible gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet is an independent event, and past results do not predict future outcomes. You should only gamble with money you can afford to lose after your everyday expenses and financial commitments have been covered. Never use gambling to pay bills, repay debts or improve your financial position.

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Responsible gaming is a shared responsibility. My Empire Casino provides general information and may offer account tools or other controls to help you manage your play. These tools are most effective when you use them before gambling becomes difficult to control. You remain responsible for making decisions that suit your circumstances and for complying with the applicable rules of your location.

Treat gambling as entertainment rather than an income source.
Decide how much time and money you are comfortable spending before you start.
Keep gambling separate from essential household spending.
Do not chase losses or increase your stakes to try to recover money.
Take regular breaks and avoid playing when you are upset, tired, bored or under the influence of alcohol or other substances.
Keep your account information secure and do not allow another person to gamble through your account.

If gambling stops feeling enjoyable, affects your relationships or causes financial stress, stop playing and seek support. Asking for help early can make it easier to regain control.

Set limits before you play

Planning your gambling in advance can help you stay within boundaries. Before opening a game or placing a bet, choose a spending amount and a time period that you are comfortable with. Consider your personal budget, your other commitments and the possibility that you may lose the full amount. A limit should be affordable even if you do not receive any winnings.

Money limits

Use a gambling budget that is separate from rent, mortgage payments, food, utilities, transport, education, medical costs, savings and debt repayments. Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling. If your financial position changes, review your gambling budget immediately and consider stopping altogether.

Time limits

Online gambling can make it easy to lose track of time. Set an alarm or another reminder before you begin, and take regular breaks away from your device. Make sure gambling does not replace sleep, work, study, exercise, family time or other activities that are important to your wellbeing.

Use available account controls

Where available, account controls may allow you to set deposit, spending, loss or session limits, or to take a temporary break. Read the information provided with each control carefully, including when a change takes effect and whether a limit can be reduced or increased. A limit should be set at a level that supports your plan, rather than at the maximum amount you could possibly spend.

Choose your limit while you are calm and thinking clearly.
Record the limit in your budget or another place you will see regularly.
Stop playing when the limit is reached, even if you believe a win may be close.
Review your gambling regularly and reduce your limits if play is becoming more frequent or expensive.
Do not open additional accounts or use another person's account to get around a limit.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may begin with small changes to your routine and become more difficult to manage over time. You do not need to wait for a serious financial loss before taking action. If gambling is causing concern, stopping early and speaking with a qualified support service can help.

Warning signs can include spending more time or money gambling than you intended, repeatedly trying to win back losses, feeling restless or irritable when you cannot gamble, or thinking about gambling throughout the day. You may also notice that you are hiding your gambling, asking others for money, missing work or study, or using gambling to cope with stress, sadness, loneliness or other difficult feelings.

You have tried to cut down or stop but have not been able to do so.
You increase your bets because smaller amounts no longer feel exciting.
You gamble for longer than planned or continue after reaching your budget.
You feel anxious, guilty, ashamed or upset about your gambling.
Gambling affects your sleep, health, relationships, work or study.
You hide transactions, losses or the amount of time you spend gambling.
You borrow money, sell items or miss financial commitments because of gambling.
You return to gambling soon after a loss in an attempt to recover it.

If any of these signs feel familiar, stop gambling and consider restricting access to your account. Talk openly with someone you trust and contact an appropriate gambling support service in your state or territory. Professional support is confidential and can help you make a plan based on your situation.

If gambling has contributed to an immediate financial, emotional or personal crisis, seek urgent assistance from an appropriate emergency or crisis service. If you feel at risk of harming yourself or someone else, contact emergency services in Australia without delay.

Taking a break or closing your account

A break from gambling can be useful at any time, whether you want to reset your routine, review your spending or address concerns about your play. You can choose to stop for a short period or consider a longer-term restriction. During a break, avoid replacing one gambling account with another and remove gambling reminders from your devices where practical.

Self-exclusion

Self-exclusion is a voluntary arrangement that restricts your access to gambling for a selected period or, where available, for a longer duration. If you decide that self-exclusion is right for you, follow the instructions made available through your account or the relevant support process. Read the terms carefully and provide accurate information so the request can be handled appropriately.

Self-exclusion is not a substitute for professional support. It can reduce access to one gambling service, but it may not prevent access to every gambling provider or other forms of gambling. Consider combining account restrictions with a personal budget, support from someone you trust and advice from a qualified counselling service.

If you want to stop now

Do not place another bet while deciding what to do. Sign out, use any available restriction or closure feature, and remove saved payment details if appropriate. Tell a trusted person that you are taking a break so they can support your decision. If you cannot access the relevant account option or are unsure which step to take, use the available support channel for assistance without sharing unnecessary personal or financial information.

Protecting young people and vulnerable players

Online gambling is for adults who meet the applicable legal age requirements. Young people must not use a gambling account, and an account must never be shared with a child or another person. Parents and carers should use device, payment and account security controls to reduce the risk of unauthorised access.

Keep your login details private, use a strong password and sign out when you finish. Do not save account access on a shared device. If you believe another person has accessed your account, change your security details and stop using the account until the issue has been reviewed.

People experiencing financial hardship, mental health concerns, relationship difficulties or substance use may be more vulnerable to gambling-related harm. Gambling should not be used as a way to manage these issues. Support from a health professional, financial counsellor, gambling counsellor or trusted community organisation may be more appropriate.

For information about available help in Australia, consider contacting a recognised gambling support service operating in your state or territory. You can also speak with your doctor, a qualified counsellor or a financial counsellor. You do not have to manage concerns about gambling on your own, and you can ask for support even if you are unsure whether your gambling is a problem.

Responsible gaming is about making informed choices, keeping gambling within safe personal boundaries and acting early when those boundaries are difficult to maintain. Please review your habits regularly and use the available controls whenever you need a break.