Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use My Empire Casino. Please read them carefully before registering an account, depositing funds or playing any game.

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1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the My Empire Casino website, mobile services, games, account functions, promotions and related services. By visiting the website, creating an account or using any service, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of them, you must not use the website or its services.

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These Terms & Conditions should be read together with any additional rules, notices, policies, game instructions and promotional terms shown on the website. Additional terms may apply to a particular game, payment method, offer or feature. If a promotion or service has separate conditions, those conditions will apply to that promotion or service to the extent of any difference.

My Empire Casino may update, replace or amend these Terms & Conditions from time to time. Changes may reflect updates to the services, technology, legal requirements or business practices. The latest version will be made available on the website. Your continued use of the services after an update means that you accept the revised terms. You should check this page regularly.

Website availability

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Services may be temporarily unavailable because of maintenance, technical issues, telecommunications problems, security concerns or circumstances outside our reasonable control. We may also change, suspend or remove a game, feature or service where this is reasonably necessary.

Information on the website is provided for general information and does not create a promise that a particular game, payment method, promotion or feature will always be available. You are responsible for ensuring that your device, internet connection and software are suitable for accessing the services.

2. Eligibility and player accounts

You must be at least 18 years of age, or older if a higher minimum age applies to you under applicable law, to use gambling services. By registering or playing, you confirm that you meet the applicable age requirement and that gambling is lawful for you in the place where you are located. We may ask for evidence of age or identity before allowing you to use some or all services.

You must provide information that is complete, accurate and current when creating an account. This may include your legal name, date of birth, residential details, payment information and other information needed for account administration, verification, fraud prevention or legal compliance. You must update your information if it changes.

Your account is personal to you. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You must notify us through the available website contact options if you believe that your account has been accessed without permission, your login details have been compromised or account information is incorrect.

You must not create or use an account on behalf of another person, allow another person to use your account, transfer your account or hold multiple accounts where this is not permitted. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to protect your details.

Verification and compliance checks

We may carry out identity, age, payment, source-of-funds, anti-fraud and other compliance checks. You agree to provide reasonable information or documents when requested. Until a check is completed, access to deposits, games, withdrawals or other account functions may be restricted.

If information cannot be verified, is inconsistent or indicates a breach of these terms, we may suspend or close the account in accordance with applicable law. You must not use the website if you are prohibited from gambling, have asked for your account to be closed or excluded, or are subject to a restriction that prevents you from using online gambling services.

3. Games, deposits and withdrawals

The games available through My Empire Casino are provided for entertainment and wagering purposes. Game rules, winning combinations, stake options and other important information will be displayed with the relevant game or service. You should review those rules before placing a bet. A game action may be treated as final once it has been accepted by the system, except where a correction or cancellation is required by law or because of a clear technical error.

You may only use payment methods that are available to you through your own name and that you are authorised to use. Payments may be subject to checks, processing requirements, minimum or maximum amounts, fees charged by a payment provider and other conditions shown at the time of the transaction. You must not use a payment method belonging to another person.

A deposit must not be made with funds that come from unlawful activity or that you cannot afford to lose. You should consider your financial position before depositing or wagering. Deposits are intended for participation in the available services and must not be used to test or bypass payment controls.

Withdrawal requests may be subject to account verification, payment checks, applicable game or promotional conditions and legal obligations. We may return funds through an approved method or request further information before processing a withdrawal. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other factors. Any applicable charges or conditions will be shown where relevant.

If a payment is reversed, rejected, disputed or otherwise not received, you remain responsible for the amount owed and any reasonable costs that arise from the failed transaction. We may pause account activity while a payment issue is investigated. You must not attempt to use a payment method fraudulently or to obtain an unfair financial advantage.

Errors and interrupted play

We may correct an obvious error in a game, transaction, account balance or displayed information. This may include cancelling an affected transaction or restoring the position that would reasonably have applied without the error. If a game or service is interrupted, we will take reasonable steps to determine the appropriate outcome using available records and applicable rules.

You must not exploit software faults, pricing errors, display errors, processing delays or other technical weaknesses. Any funds, credits or benefits obtained through an error or prohibited conduct may be removed or withheld where permitted by law.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, withdrawal conditions or other rules. You should read the specific promotional terms before accepting an offer. Accepting a promotion means that you agree to follow those terms.

Unless the relevant promotional terms state otherwise, offers are intended for one eligible person and one account only. We may decline, limit, withdraw or correct an offer where there has been an error, misuse, collusion, manipulation, multiple-account activity or other conduct that does not comply with the offer rules. We will act in accordance with applicable law when dealing with promotional issues.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose. Set a budget before you play, keep track of your activity and take regular breaks. Do not gamble when you are distressed, intoxicated or trying to solve financial problems.

Account tools and support options may be available to help you manage your gambling. These may include deposit limits, time reminders, activity information, temporary breaks, account restrictions or self-exclusion. Details of available options can be found on the website. A request for a restriction or closure should be made through the available account or support channels.

You must not create another account to avoid a responsible gambling restriction, temporary break or self-exclusion. If gambling is causing concern for you or someone close to you, stop playing and seek help from an appropriate gambling support service or qualified professional in Australia. We may also contact you or apply account measures where we identify indicators of harmful or unsafe gambling.

Prohibited activities

Using the website for unlawful, fraudulent or dishonest purposes.
Providing false, misleading or incomplete information.
Using another person's account, payment method or identity.
Attempting to manipulate a game, transaction, promotion, system or account review.
Using automated software, bots, scripts or tools to gain an unfair advantage.
Interfering with website security, networks, software or other players' access.
Colluding with other players or using the services to launder money or conceal the source of funds.
Copying, reproducing, modifying or commercially exploiting website content without permission.

If we reasonably believe that prohibited conduct has occurred, we may investigate, restrict access, suspend an account, cancel affected activity, remove related benefits or take other action allowed by law. We may retain relevant information and cooperate with competent authorities where required.

5. Privacy, intellectual property, liability and disputes

Personal information is handled in accordance with the My Empire Casino Privacy Policy and applicable privacy laws. We may collect and use information needed to provide services, manage accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or services. You should read the Privacy Policy to understand how information is handled.

All website content, branding, text, graphics, software, design, game materials and other intellectual property are owned by or used with permission by the relevant rights holder. You may use the website for personal, non-commercial purposes only. You must not copy, distribute, sell, reverse engineer, frame, scrape or otherwise exploit website content unless you have written permission or the law allows it.

To the extent permitted by law, My Empire Casino is not responsible for loss caused by events outside reasonable control, interruptions to communications or payment services, problems with your device or internet connection, unauthorised access resulting from your failure to protect account details, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.

You are responsible for your decisions to access the website, deposit funds and participate in games. You should obtain independent legal, financial or other professional advice if you are unsure whether online gambling is suitable or lawful for you.

Suspension and closure

You may stop using the services and request account closure through the available website options. We may suspend, restrict or close an account where required for security, verification, responsible gambling, legal compliance, payment review, suspected fraud, breach of these terms or other legitimate reasons. We may also refuse access to particular services where appropriate.

Closing an account does not remove obligations that arose before closure. Any valid outstanding balance will be handled subject to verification, payment checks, promotional rules, disputes and applicable law. Provisions concerning privacy, intellectual property, liability, prohibited conduct and dispute handling may continue after account closure.

Contact and applicable law

If you have a question, complaint or concern about these Terms & Conditions, use the contact or support options displayed on the My Empire Casino website. Please provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information.

These Terms & Conditions are intended to operate consistently with applicable Australian laws and regulatory requirements. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Any dispute should first be raised through the available support process, without limiting any rights or remedies available under applicable law.